Can’t input the metrics when you’re coaching at a Checkpoint? Here’s what you can do.
Hey there, taking on the role of a Coach? This article is for you.
Checkpoint scores can be updated once the checkpoint date arrives or any day before the final review date. First, check that your session is under the ‘Progressing’ status. Checkpoint scores are usually updated during the one-on-one sessions held between Coaches and Coachees. If the session does not have too many one-on-one sessions but multiple checkpoint dates, Coaches can add the checkpoint scores on the checkpoint date as well.
If you find that you are unable to input the metrics during such a session, make sure the checkpoint date has arrived or already passed. Otherwise, please reach out to digital.support@tdcx.com to raise the issue.