Skip to main content
Logo

| Help center

Got a question? Submit a request Submit a request
Hello there, looking for some answers?
  1. FLASH Coach
  2. FAQ

FAQ

Explore frequently-asked questions about accessing FLASH Coach, your Dashboard, and creating or attending Coaching Sessions

Accessing FLASH Coach

  • Why is my access denied?
  • How to reset my password?
  • Why does my email not exist?
  • Why does my user account not exist?

Creating sessions

  • I can’t find the sub-functional unit for the session
  • I can’t find the Coach or Coachee I want to create a session for
  • I can’t edit the session start date
  • I can’t postpone the session review date
  • I can’t find subjects while creating a session
  • I found subject duplicates

Attending Sessions

  • I can’t update Checkpoint dates
  • I can’t fill in the Conversational Model form
  • I can’t start the overall coaching session
  • I can’t edit my GROW form
  • I can’t find an ongoing coaching session
  • I can’t update Checkpoint scores

Feedback

  • How do I report bugs or issues?
  • Who do I contact to add or edit subjects?
  • Who do I contact to add or update user access?
  • Who do I contact if there is missing data on my Dashboard?
  • Can I give suggestions for improvement?

Can’t find the answer you need?

Get in touch

Copyright © 2022 TDCX. All rights reserved.

Powered by Zendesk