Reasons include poor Internet connection, the wrong primary email, or an error while resetting your password.
Different scenarios can trigger this error message, depending on the activity performed. These include:
During login
You may be experiencing a poor Internet connection. Try disconnecting and reconnecting to the network, or reload your FLASH Coach by refreshing the page. If these methods fail, you can contact your local IT support for assistance.
Reset password
The system detects that you are not using your primary email address associated with FLASH Coach during the password reset process.
This message will also show if you attempt to input previously USED passwords as the new password.
If this problem persists, reach out to digital.support@tdcx.com for help.