Learn about a Coach’s role, responsibilities, and how to navigate the scoresheet, coaching sessions, teams, logs, and settings.
As a Coach, your primary responsibility on FLASH Coach is to create and conduct coaching sessions for your Coachees. Sessions fall into two main frameworks — PDCA and PD — depending on the subject being coached.
The Coachees assigned to you are determined by the sub-functional unit you belong to. You may have more than one active Coachee at any given time.
Each coaching session comprises:
- One-on-one meetings — conducted online or on-site.
- One to five Checkpoints — to track a Coachee's progress throughout the programme.
- A final review — to determine whether the Coachee passes or requires further coaching on the subject.
Navigating FLASH Coach
When you log in to FLASH Coach, you will see the navigation menu on the left side of the screen, giving access to each area relevant to your Coach role. Read on for a breakdown of how to use them.
Dashboard
The dashboard redirects to an external platform to view in-depth analytics. You will need to sign in using credentials that you’ve specifically set up for the platform.
Scoresheet
This is a performance overview of your Coachees’ sessions as well as your personal coaching progress.
1. Team tab gives you information about your Coachees’ sessions, while the Personal tab covers coaching sessions you attend as a Coachee, with your supervisor as a Coach.
2. A calendar that is populated with upcoming coaching sessions.
3. Filter information by department and/or reporting line.
4. Check how many sessions are in progress and have been completed.
5. Coaching indicators (filter by month, quarter, or year)
- Happiness (Coachee satisfaction rate)
- Compliment likes (positive Coachee feedback)
- Session Success (pass rate)
- Project Target KPI Success (percentage of targeted KPI achieved)
6. Use the drop-down menu to select a Coachee and benchmark their individual performance metrics against the team average.
7. Evaluate key performance indicators, including subjects with the highest coaching frequency, those with notable failure rates, and priority skills identified for improvement.
8. Review the volume and categories of coaching sessions completed by the Coachee to contrast their activity with the broader team average.
9. Analyze session duration metrics—featuring average, longest, and shortest times, with specific timestamps provided for each phase of the PDCA framework.
Sessions
Sessions display the statuses of upcoming and ongoing coaching sessions.
1. Total Sessions Pending shows the number of upcoming sessions and those currently in progress.
2. The Team tab lists the sessions you will have with your team members and their individual statuses.
3. The Personal tab shows your own sessions as a Coachee so you can check your current progress at a glance.
4. Click CREATE SESSION to create a new coaching session.
Teams
This section lists your team members with employee IDs, functional units, sub-functional units, and their coaching history. Select a name to view their personal profile, sessions, and logs.
Logs
This is where the full coaching history for you and your team is stored. Use this to track your team’s overall progress and assess whether further sessions are needed.
Settings
As a Coach, your access to Settings is limited to two items:
Change password– if you think your password is due for a change for better security.
Recovery Access–change recovery questions that you’d use to restore lost access to your Authenticator app.
Help and support
This is a list of common issues that you may run into. You can scroll to see if the answer you need is listed, or click the icon in the top right and select Help Center or Help Request Form for assistance, or fill out a User Feedback Survey to help improve the Coach platform.
Related articles
Create a new coaching session
The difference between PDCA and PD framework
Conducting a one-on-one coaching session
Updating Checkpoint scores
How to run a review session